Electripay Frequently Asked Questions

1. Is there a charge for this service?
2. How do I sign up?
3. Are all customers eligible to use Electripay?
4. Can I enroll on-line?
5. Do I need to send in a cancelled check to set up my Electripay account?
6. Is the bank routing number located on my check?
7. How will I be notified that I am an Electripay customer?
8. How will my bill be paid?
9. How will I know how much my bill is?
10. What happens if there are not enough funds in my account to cover the entire payment?
11. If I am removed from the plan, how long do I have to wait before I can be reinstated?
12. What happens if I close my current account and open a new account?
13. I have more than one account. Will all of my accounts be paid on the same date?
14. More questions?

1. Is there a charge for this service?
No.

2. How do I sign up?
Simply fill out the form and mail to: CVPS, Electripay, Attn: Treasury Dept., P.O. Box 608, Rutland, Vt., 05701.

3. Are all customers eligible to use Electripay?
Customers who are currently "CASH-ONLY" customers are not eligible to use the plan. The company, as well as your financial institution, reserves the right to terminate this payment option at any time. In addition, a customer's participation is subject to approval by CVPS.

4. Can I enroll online?
You can print a copy of the enrollment form online. However, CV is not accepting enrollment forms electronically over the Internet.

5. Do I need to send in a cancelled check to set up my Electripay account?
No. Simply enter your account number and bank routing number on the specified lines on the enrollment form.

6. Is the bank routing number located on my check?
It is, but to ensure the correct routing number, contact your bank or lending institution. The routing number noted on your check may not be the correct number for this plan.

7. How will I be notified that I am an Electripay customer?
On your next bill, if your account has been set up to be on Electripay, your bill will say, "PLEASE DO NOT PAY, YOU ARE AN ELECTRIPAY CUSTOMER." If you have mailed in your application form, and your bill does not state this, then pay your bill as you normally would and wait for your next bill.

8. How will my bill be paid?
In the upper-lefthand corner of your bill is the "Billing Date." Twenty (20) days from this date, CV will send a transmission to your financial institution notifying them of the amount of your CV bill. Your bank or credit union will transfer this amount from your account.

9. How will I know how much my bill is?
You will still receive your statement each month, the same way you do now.

10. What happens if there are not enough funds in my account to cover the entire payment?
If your account does not have enough funds to cover the full amount of the bill, the financial institution will notify CV and we will contact you. We will ask you to send in the full payment to cover the over-draft and your account will be assessed a charge of $8. If your account has more than two returned transactions in a one-year period, you will be removed from Electripay and your account will be set up as a "CASH-ONLY" customer.

11. If I am removed from the plan, how long do I have to wait before I can be reinstated?
If you choose to remove yourself from the plan, you can be reinstated any time, unless you are a "CASH-ONLY" customer. If you have more than two transactions returned for NON-SUFFICIENT FUNDS during a year, then you cannot be reinstated for 12 months.

12. What happens if I close my current account and open a new account?
You will be removed from Electripay unless you request it to be set up on the new account. If your checking or savings account is closed and CV is not notified, your next direct payment transaction will be returned to CV for "NON-SUFFICIENT FUNDS" and you will be charged $13.

13. I have more than one account. Will all of my accounts be paid on the same date? No. Each account you have signed up will be individually deducted from your financial institution account. If you have five accounts, you will see five separate transactions on your next bank statement.

14. More questions?
Contact the CV Customer Information Center, toll-free, at 1-800-649-2877, or by e-mail at cic@cvps.com.

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