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Contractor Information
Electricians and contractors who want to schedule work with CVPS quickly and easily should read the following. Most work requests will be set up on our Work Management System by the end of the next business day.
What is a work request?
CVPS uses a Work Management System that tracks all customer-requested jobs. Each of these jobs is referred to as a work request. When you call in and order work from CVPS, the customer service representative generates a work request, which automatically assigns a work request number for future reference and tracking the job through completion.
Field Review Requirement
All new work or changes to existing facilities requires a field visit by a CVPS field technician before work can begin. Call 1-800-649-2877 to schedule.
State Inspection Requirement
All new service or temporary service at commercial properties requires a state inspection.
What information does CVPS need?
Be sure to have the customer name and address (911 address, if possible) of the location where the work is to be completed. If you are not sure of the exact address, having the meter serial number that appears on the face of the meter at the location where the work is to be completed will help CVPS locate the service location.
New Service Work Requests
The new customer should make the initial telephone call to CVPS and give us their billing information. The customer service representative will initiate a work request and provide the customer with a work request number that should then be shared with the electrician/contractor.
Information Checklist
Refer to the "Information Checklist" on this page before calling CVPS. This will ensure you have all the necessary information and will allow our customer service representatives to assist you quickly and efficiently.
Call CVPS
Once you have collected all the necessary information, call CVPS toll-free at1-800-649-CVPS (2877), and a customer service representative will initiate a work request. Once the work request has been generated, you will be given a work request number. It is important that you keep the work request number and also share it with your client (if the client has not already initiated a call to CVPS). This number is necessary to access information pertaining to the status of the job.
Work Assignment
By the next business day after your initial call, the work will have been assigned to a CVPS field technician. If you have any questions regarding your job, you can call our toll-free number (1-800-649-2877), and with the work request number, ask to be transferred to the individual handling your job. If the individual is not available, you will be prompted to leave your name, phone number and work request number for a call back.
To Request a Call Back
If you would like to discuss the work with a CVPS field technician before starting, let the customer service representative know, and they will have a field technician contact you.
Service Requirement Specifications
For CVPS Service Requirement Specifications click HERE. If you would like a hard copy (there is a $25 fee) mailed to you, send a check to CVPS, Attn: Karen Graves, 77 Grove St., Rutland, Vt. 05701, or call 1-802-747-5259.
Purple Meter Seals
When it is necessary for you to cut a customer¹s meter seal to work on their equipment, you must reseal the socket with a purple seal. If you have run out of these seals, please fill out the form HERE and we will send you a new supply. Please indicate that you need a new supply of purple seals in the "Your Message" section.
Examples of CVPS Work Requests
Service Work
- Convert overhead to underground
- Cover service
- Disconnect / Reconnect Service
- Make permanent connections
- Reattach service.
- 1. At pole
2. At house
- Move service
New Service Requests *, **
- Line extension
1. Overhead
2. Underground
- Single-phase overhead
- Three-phase overhead
- Customer-requested relocation
- Temporary Service.*
- Add a phase.
Information Checklist **
Having the following information prior to calling CVPS will allow us to serve you and your client quickly and efficiently:
- Customer name and account number.
- Service address (job site address). Preferably the 911 address of the job site.
- Meter number, if available.
- New service customers should call CVPS to establish their new electric account. The customer should then provide Work Request number to electrician/contractor.
- Does the local telephone company need to be contacted to complete their work?
* All new service or temporary service at commercial sites requires a state inspection.
** All new service and changes to facilities require a field review from CVPS prior to starting any work. Contact CVPS to schedule.
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